Privacy Policy

Effective Date: December 18, 2025

FlowDeck Inc. ("FlowDeck," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web application, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our Service, including:

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Business Information: Company address, business type, employee information, and other details you enter to configure your account
• Customer Data: Information about your customers that you enter into the Service, including names, addresses, phone numbers, email addresses, and service history
• Financial Information: Billing address, payment card details (processed securely by our payment processor), and transaction history
• Communications: Messages, emails, and other communications you send through the Service
• Documents: Quotes, contracts, invoices, and other documents you create or upload

1.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Log Data: IP address, browser type, pages visited, time and date of visits, and other diagnostic data
• Location Information: With your consent, we may collect precise location data to enable features such as job scheduling and route optimization
• Usage Data: Features used, actions taken, and how you interact with the Service

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to FlowDeck, such as accounting software, payment processors, or calendar applications.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment Processing: Stripe processes payments and stores payment card information securely
• Cloud Hosting: Our Service is hosted on secure cloud infrastructure
• Email Services: We use third-party providers to send transactional emails
• Analytics: We use analytics services to understand how the Service is used

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If FlowDeck is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. We will also retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Upon account termination, you may request deletion of your data. We will delete or anonymize your information within 30 days of such request, except where we are required to retain it by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with industry-standard protections

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account settings or contacting us.

6.2 Data Export

You may request a copy of your data in a portable format by contacting us.

6.3 Data Deletion

You may request deletion of your personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

6.4 Location Information

You can control location data collection through your device settings. Disabling location services may limit certain features of the Service.

6.5 Push Notifications

You can opt out of push notifications through your device settings.

6.6 Marketing Communications

You may opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us. You will continue to receive transactional emails related to your account.

7. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

10. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

Key Third-Party Services We Use:

Service	Purpose	Privacy Policy
Stripe	Payment Processing	stripe.com/privacy
Apple	App Distribution (iOS)	apple.com/privacy
Google	App Distribution (Android)	policies.google.com/privacy

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us